Snake River Lodge

“Our first visit to the Jackson home was a notable experience. Considering the hotel's desirable location and premium rates, I had high standards. Unfortunately, upon arrival, we were informed that amenities would be unavailable due to ongoing construction, which was a letdown. The lobby was located beyond a parking lot filled with construction equipment, including a large crane. Moreover, my husband had to park and walk a considerable distance back to the hotel, which was not convenient. We considered leaving but decided to stay due to the late hour. Fortunately, we encountered Marthy, an exceptional employee who provided prompt assistance. His warm smile and kind demeanor made us feel welcome, and he ensured a smooth check-in process. The next day, he addressed us by name, offered guidance, and suggested local activities, demonstrating exemplary customer service. Marthy's dedication to customer service was the primary reason we chose to stay. His efforts had a significant impact, and I hope his hard work is acknowledged. If I were a business owner, I would extend a job offer to him without hesitation.”

“Our room was very nice - beautiful fireplace, comfy bed and pillows, and big jacuzzi tub. Not sure if we got upgraded as we booked a standard room but the staff was very friendly and helpful. The amenities are being remodeled but either way I would stay here again and recommend to friends/family.”